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010.4508.6494

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Help

How to join

Email Us

CLICK HERE TO EMAIL US

Call Us

Our Customer Service Team is available to take your calls daily during the following
business hours:


Monday thru Friday: 9:00am-6:00pm & 10:00pm-7:00am (KST)


* Click here to use the time zone converter.

 

Toll Free:
 1-855-521-5165


How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We Accept Following Methods of Payment


PayPal & Eximbay & Credit cards (VISA, MASTER, AMEX, DISCOVER)

Shipping

  • ■Shipping Rates & Delivery
    Below are the delivery methods available with estimated arrival time and cost.

    Country

    Shipping

    Service

    Shipping Fee

    Under

     $200

    Over

    $200

    U.S

    Fedex

    (SmartPost)

    $14.99

    Free

    Australia

    Pantos

    $19.99

    Free

     Hong Kong

    EMS

    $20

    Free

    Singapore

    Malaysia

    *Canada residents are charged $39.99 for orders under $200 and $34.99 for orders over $200
    *Courier Service May Change Depending On Shipping Destination

    - Delivery Time : 7 - 15 days
    - The delivery time provided is an average estimate excluding preparation time and customs clearance.
    - All shipping couriers ship via air.

    Customs and Duties
    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
    Please be advised that these charges are levied by the destination country and we do not have control over them.

    Track Orders
    Please refer to the sites below to track your order.

    (EMS) Worldwide Tracking : https://www.track-trace.com/post
    (CANADA) FedEx : https://www.fedex.com/us/



    * EMS tracking information may take 2-3 days to be available.
    * Order tracking time is vary depending on the shipping company.
    * It may take more than 24 hours after shipment.


    For Product Returns due to Reasons Caused by the Customer
    Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
    - The returned product will not be re-shipped.
    - The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


    (1) Process for refund requests


    Once the parcel returns, refund will be issued after subtracting all fees and expenses.

    Price will vary depending on shipping methods from the returned product.

    For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.



    (2) For re-delivery requests


    There are NO re-deliveries.


Returns & Exchanges

 Return and Exchange (After receipt)
    1) Returns due to defective item(s) or wrong delivery
       You can return items due to defective item(s) or wrong delivery. However, exchanges are not accepted.
       Please contact Dark Victory Customer Service via email within 7 days of receiving the items.
        (Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)
       Dark Victory bears the international shipping costs for the return and replacement (if applicable).
       Please send us a copy of the receipt for the return shipping via email within 3 days after return request so that we can reimburse you the cost.
 
       * Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well).
       * Your return is not processed if you ship your item without prior notice.
       * When returning the items, all the components including packaging should be in original condition.
 
    2) Returns due to change of mind
       We do not accept returns and exchanges due to simple change of mind
 
    3) Missing items
       If you received your parcel and find any item(s) missing, please contact Dark Victory Customer Service within 1 day of receipt.
       Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.
 
 Order Cancellation or Change (Before Shipment)
    1) Order Cancellation
       You can cancel selected items or the entire order.
       Cancellations can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Dark Victory Customer Service via email ASAP.
 
    2) Order Change
       You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)
       Changes to order can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Dark Victory Customer Service via email ASAP.
 
    3) Change of Shipping Address
       Changes to address can only be processed if your order is 'Pending' and not yet shipped.
       Please contact Dark Victory Customer Service via email ASAP.
 
    4) When the ordered item is out of stock
       We at Dark Victory strive to offer our best service by processing your order in a timely manner.
       However, there are cases in which items are out of stock due to high demand.
       In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.
           - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,
              we will deliver the remaining items except the item out of stock without any further notice.
           - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone,
              and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

1. Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

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