DARKVICTORY: Korean Fashion for women in a glance
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Email Us

CLICK HERE TO EMAIL US

Call Us

Our Customer Service Team is available to take your calls daily during the following
business hours:


Monday thru Friday: 9:00am-6:00pm & 10:00pm-7:00am (KST)


* Click here to use the time zone converter.

 

Toll Free:
 1-855-521-5165


How to order

| Payment

What forms of payment do you accept?

We accept the following forms of payments:

● Credit Card
    > Visa
    > MasterCard
    > American Express
    > JCB
    > Union Pay

● PayPal

● EXIMBAY


What can I do if the payment does not process successfully?

In case you are using PayPal, E-checks are not accepted.

You may also check your account status and review buyer information you have entered before making the payment.

When using credit card, you need to check following or contact the card issuing bank for more details.

① Credit card should be approved for online use

② Some credit cards can only be used within the country issued

③ In case of exceeding monthly limit, payment is not accepted

④ If the card holder has records of chargeback cases, transaction may be blocked

⑤ Card holder's information must match with the buyer information


How do I know if my payment went through successfully?

Once payment is made, transaction details are sent through e-mail from both our store system and Payment Gateway (EXIMBAY or PAYPAL). Our email includes the list of items you have purchased.



| Order

Do you also have mobile exclusive page for the store?

We offer the mobile exclusive page. Click here if you want to switch the page into mobile version.


Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.


What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of your order. If you are a registered user, simply log in to your account then go to ORDER LIST of MY ACCOUNT. Non-member users can enter their order number in the designated fields.


How do I reset my password?

If you can't remember your password, please enter your email address and ID to reset your password. Click here to reset your password.



| Product

Where can I find the related items from the selected item page?

We provide the related items of your selected item at the bottom of the page. You may use the related items as reference of your style guide. Please contact our Customer Center if you cannot find the related items that you are interested in.


How can I convert my size into Korean size?

Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest you the exact size you have to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill-fitting (shoes), round-trip shipping cost will be borne by the customer.


| Shipping

How long will it take for my international order to be received?

It usually takes 7-10 working days for you to receive the order from the date you purchased. Once the order is dispatched, it takes about 4 days to arrive at your doorsteps. Tracking number is issued once the order leaves the warehouse. Arrival date may be different depends on the Customs of desinated country, so please keep track your order using the provided tracking number.


Do you ship internationally?

Yes, we ship to international countries. Click here if you want to check the list of the countries where we ship.

Since Standard EMS service is not offered to some countries, they need to be shipped via EMS PREMIUM. Therefore, additional shipping cost will be charged for such orders.


Should I expect to pay duties and taxes for my order?

International orders will be delivered by your local postal service. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are the responsibility of the recipient and these fees are collected at the time of delivery. More information can be checked by contacting your local Customs office.


*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original shipping fee of your order.


How do I track my order?

To track your order, please click here then enter your tracking number. You will then be able to view all of your shipping status. For tacking order, you might wait for up to 24 hours for processing. If still cannot track it, please contact our Customer Service.


Why is it still undelivered to me even my order status states that it is delivered completely?

Tracking number is provided once the order is shipped. Please simply log-in to your account and go to MY PAGE then see ORDER. However, a week after it ships out, order status is automatically updated into "Delivered" by our system.

If you failed to receive your package within 4days from the "Delivered" status, or it says it was received by unknown recipient, please contact our Customer Center as well as the local postal office.


Why is my order is being returned to Korea?

In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery.

If you wish to have them back, you will be charged with shipping cost based on the weight of the parcel. In case of refund, original shipping cost will be deducted from the refund amount.

We do not take responsibility for wrongly typed address, so please double check before you make your payment.



Can I modify my order before delivery?

Modification of the order can be only processed if your order is in [Preparing Item] status.

Please click here to contact our Customer Center with below information for further confirmation:

- URL of the item

- Item Name (Code) / Option Detail

- Order Number

- Detail Request


*If total amount is decreased due to cancellation and your order is no longer a target of free-shipping, then there may be a deduction of shipping cost according to shipping policy.


Do you process exchanges?

Yes, you may contact our Customer Center within 7 days of receipt and we can assist you through exchange process.

In case of exchange due to change of mind, round-trip shipping cost will be responsible of the customer. Also, once item arrives at our warehouse, returned items' condition will be examined first. In case item shows signs of use (stains, scent or any form of contamination), item will not be accepted for an exchange.

*To ensure availability of your replacement item, you may contact our Customer Center to check the item you would like in exchange.  


Can I return my order?

Yes, please contact our Customer Center within 7 days of receipt and we can assist you through return process.

You can return or exchange any unworn, unwashed or defective products via EMS only. Once returned items arrive at our warehouse, their condition will be examined. In case item shows signs of use (stains, scent or any form of contamination), item will not be accepted for return.


*Please note that below items cannot be proceeded for returning.

- if tags/labels of the items are damaged

- if item shows signs of use (stain/scent/any form of contamination)

- inner wear/swim suit

- Accessories

- Cosmetics

- Customized/Handmade items


How much will I be in responsible for free shipping order once I return?

In case your total amount decreases as returning due to change of mind, shipping cost will be deducted according to our shipping rate policy and you will be also in responsible of returning shipping fee as well.



| Missing / Damaged or Defective Item

What if I received the wrongly shipped item from my original order?

If you receive a wrong item, please contact our Customer Center within 7 days of receipt.

Unfortunately, we can only assist you to get refund for your original ordered item as you return the wrong shipped item. In this case, returning shipping fee will be in responsible by us. If you want to receive the item again, we will ask you to place a new order.

*Even for wrong shipped items, they'll not be accepted if item shows signs of use.


Your order will be handled under following procedure:

①You will be asked to post photos of the wrongly shipped item on Q&A board or through e-mail

②Return the item and send us the photo of return shipment receipt.

③Return cost will be refunded in reward point or the payment method you used for the order as return item arrives.

④Reship the original item and new tracking number will be sent to you through email.


What if my received item is damaged or defective?

If you receive a damaged or defective item, please contact our Customer Center within 7 days of receipt.

Unfortunately, we can only assist you to get refund for your original ordered item as you return the wrong shipped item. In this case, returning shipping fee will be in responsible by us.


Your order will be handled under following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Return the damaged or defective item then send us the photo of return shipment receipt.

③Return cost will be refunded in reward point or the payment method you used for the order as return item arrives.

④Reship the original item and new tracking number will be sent to you through email.


What if part of my order is missing?

First of all, please check your order status on MY PAGE, because this may be a case of part shipment.

If all items are confirmed to be shipped but you still have a missing item, please contact our Customer Center with this information.

We can check the orders only if it is reported within 7 days of receipt.


Your order will be handled under following procedure:

①You will be asked to send photos of the received items, invoice, and the package through e-mail.

②We will check on our shipping system if the item is omitted from the original shipment.

③We will send you an e-mail with final confirmation.

④When confirmed as missing item, we will process refunding for the missing item.

  However, if omitted item checks as sold out, then it will be refunded immediately as well.



Payment

We Accept Following Methods of Payment


PayPal & Eximbay & Credit cards (VISA, MASTER, AMEX, DISCOVER)

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 7 - 15 days
  • Shipping Rates & Delivery

    Below are the delivery methods available with estimated arrival time:

    - Shipping Model: EMS
    - Available Region: World wide
    - Shipping Period: 7-10 Business days
    - Shipping Fees:
    Under $100: $20
    $100-$200: $10
    Over $200: FREE

    Countries We Ship To
    U.S.A, CANADA, JAPAN, CHINA(PEOPLE'S REP), MYANMAR, MACAO, CAMBODIA,
    MALAYSIA, LAO PEOPLE'S DEM REP, MONGOLIA, SINGAPORE, THAILAND, VIET NAM,
    HONG KONG, AUSTRALIA, PHILIPPINES, TAIWAN


    EMS Premium Service
    We may request additional cost depending on the size and weight for EMS premium service If your
    address is not included in applicable shipping countries.


    Shipping will take 7-10 business days for in-stock items.
    Shipping may take longer for some items.
    *Please note that these are estimated delivery times only, therefore we are not
    guaranteeing delivery dates.


    Track Oders
    Please refer to below sites If you want to track your order.
    Worldwide Tracking : http://www.track-trace.com/post
    * EMS tracking information may take 2-3 days to be available.
    * Order tracking time is vary depending on the shipping company.
    · It may take more than 24 hours after shipment.


    Customs and Duties
    The recipient will be held responsible for international shipments which may be subject to import
    duties and taxes. Please be advised that these charges are levied by the destination country and we do
    not have control over them.

    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will
    not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the
    refund.

    For Product Returns due to Reasons Caused by the Customer
    Any product returns due to incorrect shipping address, unidentifiable recipient, unpaid taxes and
    duties, or any other reasons caused by the customer will be processed as follows.

    (1) For refund requests
    Once the parcel returns, refund will be issued after subtracting the initial shipping cost depending on
    your shipping options from the returned product price.
    For other countries where are non EMS service regions, refund will be issued in accordance with the
    EMS Premium Service.

    (2) For re-delivery requests
    Once the parcel returns, we’ll ship out the package again for a re-delivery once the additional re-shipping cost is made for re-shipment.



Returns & Exchanges

Return and Exchange (After receipt)


1) Return due to defective items or wrong delivery
You can return or exchange the items.
Please contact DARKVICTORY CS center via email or board within 7 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)
DARKVICTORY bears the international shipping costs for the return and replacement (if applicable).
Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.
 
2) Return due to Change of mind
If you don’t like the items (including size and color), you can return the items.
Please contact DARKVICTORY CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)
Please note that you are responsible for the return shipping(international).
 
* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)
* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.
* When returning the items, all the components including wrappings should be included.
 
3) Missing Items
If you received your parcel and find any item(s) missing, please contact DARKVICTORY CS center within 1 day of receipt.
Please keep all the compartments including wrappings. This way we can check if there has been any damages to the parcel or possible repackaging in the course of delivery. 



Order cancellation or change (Before Shipment)


1) Order Cancellation
You can cancel ordered items or the entire order.
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.
Please contact DARKVICTORY CS center via phone, email or board ASAP.
 
2) Order Exchange
You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)
It can be proceeded only when your order is ‘Pending’. If not, it means your order has been packed and already sent out, so we cannot process the change of order.
Please contact DARKVICTORY CS center via phone, email or board ASAP.
 
3) Change of Shipping Address
It can be proceeded only when your order is in 'Pending’ status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.
Please contact DARKVICTORY CS center via phone, email or board ASAP.
 
4) When the ordered item is out of stock
DARKVICTORY is trying to offer the best service by processing your order in a proper manner at the right time.
Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items can’t be shipped.
In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

- If you have checked ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.
- If you have checked ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

1. Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

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