| ■ Return and Exchange (After receipt) |
| 1) Returns due to defective item(s) or wrong delivery |
| You can return items due to defective item(s) or wrong delivery. However, exchanges are not accepted. |
| Please contact Dark Victory Customer Service via email within 7 days of receiving the items. |
| (Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.) |
| Dark Victory bears the international shipping costs for the return and replacement (if applicable). |
Please send us a copy of the receipt for the return shipping via email within 3 days after return request so that we can reimburse you the cost.
* Your return is not processed in following conditions:
- if you ship your item without prior notice.
- if 7 days have passed since receiving items.
- if the tags/labels (User guide, boxes, additonal items) of the items are damanged.
- if there are trace of use (applicaible to defective items as well).
- due to threads coming out from massive production, or threads which can be seen.
- due to stains which can be removed by wet wipes.
- due to wrinkles created by folding.
- due to stains or damages caused by customer.
- if items are washed, altered, or dry-cleaned.
|
|
* When returning the items, all the components including packaging should be in original condition.
* Products can smell due to dyes used in production process.
2) Returns due to change of mind |
| We do not accept returns and exchanges due to simple change of mind. |
| |
| 3) Missing items |
| If you received your parcel and find any item(s) missing, please contact Dark Victory Customer Service within 1 day of receipt. |
| Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery. |
| |
| ■ Order Cancellation or Change (Before Shipment) |
| 1) Order Cancellation |
| You can cancel selected items or the entire order. |
| Cancellations can only be processed if your order is 'Pending' and not yet shipped. |
| Please contact Dark Victory Customer Service via email ASAP. |
| |
| 2) Order Change |
| You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.) |
| Changes to order can only be processed if your order is 'Pending' and not yet shipped. |
| Please contact Dark Victory Customer Service via email ASAP. |
| |
| 3) Change of Shipping Address |
| Changes to address can only be processed if your order is 'Pending' and not yet shipped. |
| Please contact Dark Victory Customer Service via email ASAP. |
| |
| 4) When the ordered item is out of stock |
| We at Dark Victory strive to offer our best service by processing your order in a timely manner. |
| However, there are cases in which items are out of stock due to high demand. |
| In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference. |
| - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, |
| we will deliver the remaining items except the item out of stock without any further notice. |
| - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, |
| and you can decide whether you would like to cancel the sold-out item or the entire order. |
LOG-IN
ORDER
CART
![[EN]센터배너1_PC](http://app-storage-edge-003.cafe24.com/bannermanage2/khyelyun/2021/01/01/83661f2df8132ade700d60a857d3d4d5.jpg "[EN]센터배너1_PC")
![[EN]센터배너2_PC](http://app-storage-edge-003.cafe24.com/bannermanage2/khyelyun/2021/01/01/2b11024ec6693d59fffb335919f597b3.jpg "[EN]센터배너2_PC")
